Marketplace Resolution Process

Seller-specific issues (fulfillment, wrong item, product quality, seller returns) route first to the seller. Platform issues (payment malfunction, account security, policy violations) route to ChinVibe support. Escalation is available when a seller fails to respond.

This process covers item-not-received, significantly-different, counterfeit claims, damaged goods, seller non-response, fraudulent sellers, and prohibited products. ChinVibe does not advertise a financial buyer guarantee unless it formally creates and funds one.